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Service is our most important attribute.
Through the years, Via Verde Travel has increased office size five times at the same location. The purpose of keeping the company under one roof has been to provide superior quality control, personalized and centralized service to our clients, which cannot be obtained by shifting accounts from office to office. Since opening our doors in 1985, the focus has been on the needs of our customers, and we've achieved a reputation for a personalized approach to client relations.
Agents Dedicated to You
We're extremely proud of our level of agent experience and training. Hand chosen, skilled travel professionals - consistently in the know. Options for cost-effective travel, international fare pricing, creative alternatives, short-cuts, trip research, troubleshooting, accessing sold-out space ... we do it all in a day's work.
Via Verde Travel will assign you a Team consisting of a Lead Agent, and any co-agents that may be necessary based on the volume and scope of your account. Your Team will be trained in the travel policies and needs of your travelers, ensuring consistent high quality travel management service.
You're never kept waiting. Every inquiry, whether by phone,
fax or e-mail will be responded to right away.
Communication is Key
Via Verde Travel will provide an initial orientation and implementation training seminar for your travel planners and any travelers who may wish to attend. In addition to building rapport, these seminars are highly educational and explain all our services and policies to your employees. We'll also provide weekly e-newsletters featuring relevant business travel news, updates, even special vacation travel ideas and offers. Through our easy to navigate website,
viaverdetravel.com, your travelers can make an instant booking online or contact us anytime from anywhere.
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Via Verde Travel houses a state-of-the-art computer reservation system along with a highly sophisticated quality control system to secure lowest fares, preferred seating, and accurate profile data. Every detail is carefully met to provide you with the utmost in quality travel management.
LOW FARE GUARANTEE
Our innovative Fare Checker? program has but one task only... to review the fares from the time a reservation is made until the departure of the first flight booked on the itinerary. This system flags any opportunity for cost savings to the customer and works round the clock, 24/7.
ALTERNATE ROUTING SAVINGS
Our Route Checker' monitors an itinerary for any lower fare via another airline, airport or time frame, within a given time window. This program can bring extraordinary savings to your company and travelers.
WAITLIST CLEARANCE
As a premier account with the top airlines and many hotels and travel suppliers, you can benefit from being at the highest priority for waitlist clearance and obtaining sold out space. In conjunction with our airline relationships, we also utilize our "Waitlist Checker" system, which consistently monitors any waitlisted segments in an itinerary and secures the space when the waitlist clears.
UPGRADES
Many fares allow for upgrades under specific time guidelines, and with our Upgrade Checker' system, your Agent keys in the pertinent detail and the moment that flight is available to be booked in business or first class, the traveler will be automatically upgraded. Current participating carriers in this feature include American Airlines, Delta, Northwest, United and US Airways.
PREFERENTIAL SEATS
Seat Checker? is designed to obtain specific seat requests or improve a seat assignment. Whether you're traveling one-way or on multiple segments; alone or with a party of nine who wish to sit near each other, this unique feature will monitor seat requests twenty four hours a day.
ITINERARY REVIEW
Travelers can view their itineraries via Internet access worldwide. Our front-end booking tool allows for connection into our reservations system, providing complete reservation capability while enforcing travel policy compliance. Travelers can also receive immediate itineraries, schedules, and pricing options in an easy-to-read format via email or by fax. We can even customize your requests in such ways as: best priced itineraries, best timed itineraries, the confirmed itinerary plus optional flight schedules, and much more.
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Benefits from these Additional Programs as well:
E-CHECKER
Tracks potentially unused E-ticket coupons.
QC MANAGER
Customizes the quality control checks & balances of your individual account.
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Our on-line, web-based Management Reporting tool is designed to assist the corporation seeking to better manage travel expenditures and increase productivity. Up-to-the-minute reports are available to you via the Internet, 24/7, anywhere in the world.
Pre-Travel
Captures travel reservation information, allowing access to pre-travel management reporting up to 365 days in advance of actual travel. With Pre-Travel, clients have access to over fifty pre-designed management reports along with a very powerful yet easy to use custom reporting tool.
Benefits
- Saves money by eliminating the need to produce paper management reports
- Provides up-to-the-minute snapshot of travel expenditures
- Saves time tracking e-tickets, refunds, and service fee billing
- Monitors corporate travel policy, exceptions or fare savings opportunities
Broadcast Report Scheduler
Delivers standard and/or custom reports and graphics on specified date and time. The system automatically runs and then stores the reports until they are retrieved. Once the reports are completed, you will receive an automated e-mail with all of the HTML links to your reports.
Benefits
- Eliminates process of producing and delivering paper reports
- Eliminates cost of printing management reports
- Provides immediate access to timely reporting at your desktop
Post-Travel
Captures travel reservation information directly from the Via Verde Travel back-office accounting system. With Post-Travel, you have access to over fifty pre-designed management reports along with a very powerful, yet easy to use custom reporting tool.
Benefits
- Saves money by eliminating the need to produce paper management reports
- Proactive approach to travel management by providing up-to-the-minute snapshot of travel expenditures as far back in history as you wish to maintain
- More effective means to monitor corporate travel policy and any exceptions or fare-savings opportunities
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There is no challenge Via Verde Travel can't meet in reporting and presenting travel data.
Management reports provide detailed information useful in the control of travel expenses. These reports analyze your company's travel and spending patterns and are available in many formats including Excel, HTML or ASCII format. Reports can be generated at any time. All reports are available electronically, tailored to suit your company's reporting and financial needs.
The following are some of the strategically designed reports Via Verde Travel can issue:
EXECUTIVE SUMMARIES
A concise overview of your company's travel program.
TRAVEL DETAILED REPORTS
Provides details of transactions on each trip.
DIVISIONAL REPORTS
All data specially related to travel for particular departments or jobs.
DOLLAR SAVER REPORTS
Monitors the savings obtained on all applicable transactions.
VENDOR ANALYSIS
Booking volume per vendor.
CREDIT CARD RECONCILIATION REPORTS
Reconciles credit card accounts using matched and unmatched items.
PRE-TRAVEL REPORTS
Available daily, allows your company to review any travel plans made outside of your company policy before travel begins, allowing time for adjustments if necessary.
Reports can be designed to encompass any type of travel or spending breakdown needed to
successfully manage your travel budget.
Management Reports can be generated daily, weekly, monthly, quarterly and annually.
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Commitment
Family owned and managed since 1985.
Trust
Via Verde Travel is ranked in the top 2% of travel agencies nationwide.
Experience
A local agency with global relations, our tremendous byuing power with all the major airlines, hotels, corporate and leisure suppliers, combined with a strong commitment to personalized service, hs kept us in the forefront of providing excellence in travel management.
Reliability
We've earned a reputation for understanding & meeting your changing travel needs. Expect more from Via Verde Travel.
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Hundreds of busy executives depend on Via Verde Travel. Here's what they're saying.
"Our VP's require multiple options and often change plans at moment's notice. Via Verde Travel never says it can't be done and makes the whole process so easy for us."
"All of our travelers value the personal service and attention they get from Via Verde Travel."
"Via Verde Travel's detailed accounting reports have substantially helped control our travel costs."
"The customized reports I get from Via Verde Travel helps me easily monitor my department's travel patterns."
"Our firm chose Via Verde Travel and it was one of our best decisions to date."
"We never experienced from other agencies the kind of first-rate service we receive now."
"I've called from the airport when my flight had been cancelled. Where the gate agent told me nothing was available, Via Verde Travel secured me on the next flight out with another airline and I got to my meeting in time."
"Not only do they handle my business trips, but Via Verde Travel books all my family vacations."
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ASSISTANCE 24/7 X 365
Unforeseen circumstances happen. But our Toll-Free 24-hour service can help solve any travel emergency from almost anywhere in the world. With your provided access code number, the on-call service will re-book, make changes, and handle any trouble-shooting matters you may have.
INTERNATIONAL TRAVEL
Via Verde Travel agents receive ongoing training in international tariffs, current airfare promotions, routings and travel restrictions. Pertinent information will be supplied to all internationally bound travelers, such as medical requirements, rates of exchange, weather conditions and State Department advisories.
PASSPORTS AND VISAS
All travelers are advised of any necessary travel documents for an international destination. We will assist in obtaining visas and expediting the issuance of passports when requested. Updated visa and passport requirements for every country are stored in our database.
FREQUENT TRAVELER PROFILES
Via Verde Travel retains a personal file program for each of our frequent travelers. The profile allows agents to store pertinent travel information that is required every time a client makes a reservation, such as preferred method of payment, frequent flyer numbers, special meal requirements, seat preference, as well as hotel and car rental preferences.
Via Verde Travel recommends that anyone making at least three to four reservations per year complete a profile.
GETTING YOUR TICKETS
For time savings, ease and potential lack of misplacement, more and more travelers today utilize electronic tickets, or e-tickets. We offer you the choice, and will issue paper tickets if requested.
PREPAID TICKETS
Prepaid tickets are available for travel originating from almost any city in the world, on almost any airline. Prepaids can also be issued for last minute reservations.
SERVICE FEES
Our fee schedule remains one of the most competitive in the travel industry with ticketing fees from $10.00 and up, depending on the service provided.
MESSENGER AND OVERNIGHT DELIVERY
Via Verde Travel provides messenger delivery of documents to local business addresses within 24-hours, free of charge. For deliveries out of the local area or same day special deliveries we have regularly scheduled pick-ups for Federal Express, Airborne Express and UPS. If you have an account with one of these services and provide us with your account number, we would be happy to use the service of your choice. We also have local messenger service for same day delivery that can be billed to your credit card.
PREFERRED HOTEL PROGRAM
Via Verde Travel maintains corporate and preferred negotiated rates with hundreds of hotels worldwide, many featuring added perks such as upgrades upon arrival, early check-in and welcome amenities. We negotiate based on our clients most traveled cities and can arrange special rates at your most frequented hotels.
CAR RENTALS
By utilizing special car rental rates, your travelers will be eligible for priority check-in and airline mileage credit to the renter's frequent flyer account. Via Verde Travel can arrange a corporate discount program for you with one or more of the major car rental companies.
MEET AND GREET SERVICE
We have relationships and special negotiated rates with many local and international Limousine and Car Service providers, based on a long history together of dependable, reliable service and value.
MEETINGS, GROUPS AND INCENTIVES
We offer a full range of meeting planning services tailored to your event, large or small. Via Verde Travel arranges everything from annual company retreats to corporate incentive groups.
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Everyone loves to vacation, and providing leisure services to our corporate accounts often helps improve employee productivity and build employee loyalty.
In addition to the skill and expertise we provide in business travel, our Leisure Consultants are among the finest in the nation, consistently on top of the latest trends and hot spots. Our vacation and cruise department is privy to dozens of unparalleled offers, whether a weekend getaway or a world cruise. As a member in the nation's elite group of leisure agencies, Giants Select, we can very often provide additional savings and extra value features not found elsewhere... benefits such as:
- Complimentary Cruise Upgrades
- Complimentary Pre- or Post-Cruise hotel stays
- Complimentary private dinners
- Complimentary exotic shore excursions
- Shipboard and hotel credits
- Bonus Airline Mileage
- Spa certificates
- Free golf, free cars and much more!
Our leisure publication, The Select Traveler, is published three times a year and filled with exceptional options for planning an upcoming vacation. By completing our confidential Vacation Travel Profile, your travelers and employees can receive their own personal copy.. Most of our vacation packages can easily be accessed on our website www.viaverdetravel.com, and many last minute offers and vacation news can be found in the leisure section of our e-newsletters.
Via Verde Travel can also provide additional leisure benefits to your company including Seasonal Vacation Showcases on-site at your office and by-appointment-only Premiere Consulting for your Executives' luxury travel needs.
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